Trüpp’s Online Store Refund Policy

Effective Date: May 13, 2026   |   Last Updated: May 13, 2026

Thank you for purchasing products and services from the Trüpp online store. Trüpp strives to provide high-quality digital products, self-paced online training, and educational resources.

Because many of our offerings are digital products or provide immediate access to proprietary training content, purchases are subject to the refund terms below.

This Refund Policy applies only to purchases made through the Trüpp online store. It does not apply to services governed by a signed purchase agreement, statement of work, order form, invoice terms, or other services not purchased through the online store.

Self-Paced Online Training Courses

Refund requests for self-paced online training courses must be submitted within fourteen calendar days of the original purchase date.

Refunds will only be granted if all of the following conditions are met:

  • Less than twenty percent of the course content has been accessed or completed, as measured by progress recorded in the learning platform (including video playback, module completion, or activity tracking);
  • No certificate of completion has been issued;
  • No SHRM, HRCI, or other continuing education credits have been claimed, reported, or awarded; and
  • No substantial downloadable course materials, templates, guides, or resources have been downloaded, if applicable.

Once a learner has accessed twenty percent or more of a course as indicated by the LMS, received a certificate of completion, or claimed, reported, or received continuing education credit, the purchase becomes non-refundable.

Digital Products and Downloadable Resources

Due to the nature of downloadable digital products, all sales of downloadable materials, templates, guides, toolkits, and other downloadable resources are final and non-refundable once access or download has been provided.

Promotions, Discounts, Bundles, and Group Purchases

Refunds for discounted purchases, promotional offers, bundles, or multi-product purchases will be based on the amount actually paid.

If a bundle or package includes non-refundable digital products, downloadable resources, or course materials that have already been accessed or delivered, Trüpp may reduce or deny the refund to account for products already provided.

For group or multi-seat purchases made through the online store without a separate agreement, refund eligibility will be evaluated on a per-seat basis. Seats already assigned to or accessed by individual learners are subject to the same access thresholds described above.

Refund eligibility for group enrollments, volume licensing, custom training programs, consulting-related training services, or other purchases not completed directly through the online store may be governed by separate agreements, statements of work, invoices, or order forms.

Platform Transition

Purchases made on our prior learning platform (LearnUpon) prior to the migration to Articulate Reach remain subject to the refund terms in effect at the time of purchase. Access disruptions caused by the platform transition will not affect refund eligibility, and the refund window will be paused during any period of platform-caused inaccessibility. If you experience access issues related to the transition, please contact Trüpp promptly.

Technical Issues

If you experience technical difficulties accessing purchased content, please contact Trüpp promptly so we can assist you.

Refunds will not be issued for technical issues caused by:

  • Internet connectivity problems;
  • Unsupported browsers or devices;
  • Employer firewall, VPN, or security restrictions;
  • Failure to meet stated system requirements; or
  • User error.

Customers are responsible for reviewing any stated system requirements before purchase.

Refund Request Process

To request a refund, please contact:

training@trupphr.com

Please include:

  • Purchaser name;
  • Order number;
  • Product or course title; and
  • Reason for the refund request.

We aim to respond to refund requests within three business days. Approved refunds will be issued to the original payment method whenever possible and will generally be processed within 7 to 10 business days after approval, although the customer’s payment provider may require additional time to post the refund.

Discretionary Refunds

Trüpp may, in its sole discretion, grant refunds outside the terms of this policy on a case-by-case basis. Any such refund does not waive Trüpp’s rights under this policy for future purchases.

Chargebacks and Payment Disputes

Customers are encouraged to contact Trüpp directly to resolve billing concerns before initiating a chargeback or payment dispute.

Trüpp reserves the right to suspend access to purchased content or user accounts associated with disputed charges while the dispute is pending. Customers who initiate chargebacks without first contacting Trüpp may have their accounts suspended pending resolution. Certificates, completion records, or continuing education documentation may be withheld, revoked, or rescinded where payment has not been completed or has been reversed.

Governing Law

This Refund Policy is governed by the laws of the State of Washington, without regard to conflict of laws principles. Where applicable law provides consumers with non-waivable refund rights, those rights apply in addition to this policy.

Policy Changes

Trüpp reserves the right to modify this Refund Policy at any time. Changes will apply prospectively from the effective date posted on this page and will not affect purchases made before the updated policy takes effect.